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Introduction

In order to receive CompTIA A+ certification a candidate must pass two exams.  The first exam is the CompTIA A+ 220-801 Certification Exam. The CompTIA A+ 220-802 Certification Exam is the second exam required in order for CompTIA A+ certification candidates to complete their certification.

The CompTIA A+ 220-802 examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field. Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.

CompTIA A+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such, undergoes regular reviews and updates to the exam objectives. The following CompTIA A+ 220-802 certification exam objectives result from subject matter expert workshops and industry-wide survey results regarding the skills and knowledge required of an entry-level IT professional. The percentages in this document represent the relative importance of the subject areas (domains) in the associated body of knowledge, and together establish the foundation of an entry-level IT professional.

CompTIA A+ (220-801)

Unit 1

  • Tools, Cases and Basic Components
  • ESD
  • Hardware and Personal Safety
  • MSDS Documentation
  • Environmental Factors
  • Maintenance Procedures
  • Motherboard Form Factors and Components
  • Chipsets and the Bus

Unit 2

  • BIOS and the CMOS
  • The Boot Process
  • CPUs
  • Power
  • RAM

Unit 3

  • Input, Output and Multimedia Devices
  • Device Cables and Connectors
  • Physical Interface Connections
  • Wireless Device Connections
  • Expansion Cards
  • Display Types and Technologies
  • Display Cables and Connectors
  • Designing Custom Computer Systems

Unit 4

  • Laptops
  • Storage Devices
  • Printers

Unit 5

  • Network Types
  • Network Devices
  • Network Tools
  • TCP/IP
  • Network Protocols and Ports
  • Wireless Technologies and Standards

Unit 6

  • Professionalism in the Workplace
  • Dealing with Prohibited Content / Activity

CompTIA A+ (220-802)

Unit 1

  • Operating System Overview
  • Operating System Installation
  • Partitioning and Formatting Disks
  • Operating System Upgrades
  • Transferring Files

Unit 2

  • Windows Features and Control Panel Utilities
  • Administrative Tools
  • Disk Management
  • Preventative Maintenance
  • Backup and Restore
  • Windows Recovery Console

Unit 3

  • Configure Networking
  • Remote Desktop Connections
  • TCP/IP Command Line Utilities
  • Virtualization

Unit 4

  • Physical and Digital Security
  • Data Destruction and Disposal
  • Firewall Settings
  • User and Group Management
  • User Authentication
  • File and Folder Permissions and Management
  • Security Policy
  • Wired and Wireless Network Security
  • Troubleshooting Security

Unit 5

  • Troubleshooting Theory
  • Operating System Diagnostics and Troubleshooting
  • Recovery Console
  • MSCONFIG, Task Manager and the Run Line
  • Troubleshooting Internal Components
  • Troubleshooting Hard Drives
  • Troubleshooting Video Issues
  • Troubleshooting Laptops
  • Troubleshooting Printers

Unit 6

  • Troubleshoot Wired and Wireless Networks
  • Mobile Computing Concepts
  • Android vs. iOS
  • Mobile Networking and Security
  • Tablets versus Laptops
  • Synchronizing Mobile Devices