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Introducing Cisco Voice & UCA

Course Code: 210-060

Course Name:  Introducing Cisco Voice & UCA

Course Description:

For network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications, the Cisco CCNA Collaboration certification is a job-role focused training and certification program. It will allow you to maximize your investment in your education, and increase your professional value by giving you the skills to help your IT organization meet increased business demands resulting from these technology transitions

Valid CCNA or any CCIE Certification can act as a pre-requisite.

Exam ID:
210-060 ICOMM v8.0

Exam Description:

The 210-060 (CICD) Implementing Cisco Collaboration Devices exam is a 75-minute, 55-65 question assessment that is associated with the CCNA Collaboration certification. This exam tests a candidate’s knowledge of Cisco Unified Communications (UC) solutions. A candidate is tested on knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.


The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.


1.0 Describe the Characteristics of a Cisco Unified Communications Solution – 15%

2.0 Provision End Users and Associated Devices – 24%

3.0 Configure Voice Messaging and Presence – 27%

4.0 Maintain Cisco Unified Communications System – 10%

5.0 Provide End User Support – 24%

CCNA Voice certifications are valid for three years. To recertify, pass a CCNA Concentration exam (wireless, security, voice), or pass any 300 – XXX professional level or Cisco Specialist exam (excluding Sales Specialist exams), or pass a current CCIE or CCDE written exam.

Course Pricing:

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