The Continual Service Improvement module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.
The main target group for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
To be eligible for the ITIL Intermediate Qualification: Continual Service Improvement examination, the candidate must have fulfilled the following requirements: