The course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.
The Service Design qualification would suit candidates in the following IT professions or areas:
1 Capacity Manager
2 Availability Manager
3 Service Level Manager
4 Business Continuity Manager
5 Service Portfolio Manager
This module provides a complete management-level overview of service design, including all its related activities.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
1 Introduction to service design
2 Service design principles
3 Service design processes
4 Service design technology-related activities
5 Organizing for service design
6 Technology considerations
7 Implementation and improvement of service design
8 Challenges, critical success factors and risks
The main target group for the ITIL Intermediate Qualification: Service Design Certificate includes, but is not restricted to:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
To be eligible for the ITIL Intermediate Qualification: Service Design examination, the candidate must have fulfilled the following requirements: