The course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
The Service Strategy qualification would suit candidates in the following IT professions or areas:
1 IT Management
2 IT Finance Manager
3 Supplier Relationship Management
The course covers the management-level concepts and core information of the supporting activities within service strategy, but not specific details about each of the supporting processes. The Service Strategy module will help you to gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage.
This module provides a complete overview of service strategy including all its related activities: how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
1 Introduction to service strategy
2 Service strategy principles
3 Service strategy processes
5 Organizing for service strategy
6 Technology considerations
7 Implementing service strategy
8 Challenges, critical success factors and risks
The main target group for the ITIL Intermediate Qualification: Service Strategy Certificate includes, but is not restricted to:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
To be eligible for the ITIL Intermediate Qualification: Service Strategy examination, the candidate must have fulfilled the following requirements: